• 14/A, Queen Street City, New York, US
  • support@support.com
  • Opening Time : Always

Refund Policy

GENERAL RETURN POLICY:

Money back guarantee within a 7 days of purchasing.  we want to ensure that you are 100% happy with your purchase. If you have any technical or sales issues, please contact us. In case our technical support does not solve your issue within 7 days you’re able to get a full refund. we want to make things right and we assure our services are very stable in most cases and you will not face issues that we can’t solve. Refund will cover you in any case of issue comes from our technical side.

After we receiving your refund request, we will process it within 24 hours. You will be informed of the status of the refund by e-mail. know that the process may take more time because of the bank’s duration service days.

You will not be able to get a refund in the following cases:

  1. You will not be approved for a refund if the issue is not on our technical side ( if is coming from your side, a device that you use, or a bad internet connection in your country or area) or if any other possibility that does not include our technical possibilities.
  2. You will not be approved to get a refund in any case if you violate our terms and conditions and your account is suspended.
  3. You will not be approved for a refund if you fill in the ordering form with wrong connection information like (the wrong Mac address, also once a subscription is active for a device there is no chance to change devices because the previous device was already activated as you required.
  4. You will not be able to access a refund if you did this or you simply want to trigger another device you need to buy a new subscription with us without a refund for your previous purchase, so to prevent that when you make a subscription with us be sure you fill the correct information, and be sure what device you want to connect.

Requesting a Refund:

Follow the steps below to get your refund request

  1. contact us via the same email address you use to buy our services.
  2. include your invoice number and your Mac code in case you use a device with a Mac.

Disclamation : Once you subscribe with us it is considered you agree with our refund policy, terms, and conditions, even if you missed reading this, our policy is very strict and impartially correct, we carefully respect our clients and we expect the same thing, so when you subscribe with us you agreed our conditions.